Terms and Conditions
Our Terms & Conditions
This web site is owned and operated by Norwest Marine Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Norwest Marine Limited
Unit 43 Wellington Employment Park Dunes Way Liverpool L5 9RJ United Kingdom
Phone: +44 (0)151 207 2860
Fax: +44 (0)151 207 2861
VAT Number 781 8179 90
Company number: 04254557
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. If you do not wish to pay online, please contact us to arrange an alternative payment method.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping costs vary by product, though when buying from us, the shipping charges are calculated before you reach the payment stage of the checkout process.
Please contact us if you have any questions on our shipping process and costs.
We will normally dispatch your order to you within two business days after receipt. If you need equipment more quickly, please contact us.
If there are likely to be any delays on specific items, we will contact you to advise on the position and can part ship goods if required.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made, 20% VAT is added.
Credit Card Security
We use Stripe to process credit and debit card orders and do not handle or store card details ourselves.
We guarantee your satisfaction. If you have any queries or problems with any items bought from us, please contact us.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)151 207 2860 (International +44 +44 (0)151 207 2860) or fax us on or write to us at Unit 43 Wellington Employment Park Dunes Way Liverpool L5 9RJ United Kingdom
Norwest Marine Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.